Privacy Policy

1. Who We Are

Unified Water Solutions provides water treatment services for HVAC and process water systems. Our work may include testing water, inspecting equipment, providing recommendations, and implementing treatment programs designed to help manage scale, corrosion, and system performance.

​​

2. Information We Collect

We collect information to respond to requests, provide services, and improve your experience.

Information you provide directly

• Contact details (name, company name, email address, phone number)

• Service-related information (site address, equipment details you choose to share, service preferences)

• Billing and payment information (such as billing address and invoice details; payment processing is typically handled by a third-party processor)

• Communications (emails, form submissions, messages, and notes from conversations)

Information collected automatically (website usage)
When you visit our website, we may collect:

• IP address, browser type, device information, and general location (city/state level)

• Pages viewed, time spent on pages, and referring/exit pages

• Cookie or similar technology data used for website functionality and analytics

Information from third parties
We may receive information from service providers that support our website and operations (for example, website hosting, analytics, scheduling tools, or payment processors), but only as needed to provide services.

​

3. How We Use Your Information

We use collected information to:

• Respond to inquiries, requests, and customer support needs

• Schedule and deliver services, including providing service updates and documentation

• Send invoices, process payments, and maintain business records

• Improve our website, services, and customer experience

• Communicate about service-related notices, updates, or administrative messages

• Conduct internal analysis to improve service quality and operations

• Comply with legal obligations and protect the rights, safety, and security of our business and customers

 

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information only in limited situations, such as:

Service providers
We may share information with trusted vendors who perform services on our behalf (for example: website hosting, analytics, email delivery, CRM/scheduling tools, or payment processing). These providers are permitted to use your information only to perform services for us and are expected to protect it.

Legal and compliance
We may disclose information if required by law, legal process, or governmental request, or when we believe disclosure is necessary to protect rights, safety, and security (for example, fraud prevention).

Business transfers
If our business is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to standard confidentiality protections.

 

5. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining records, resolving disputes, and meeting legal or regulatory obligations.

 

6. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

 

7. Your Rights and Choices

Depending on your location and applicable laws, you may have the right to:

• Request access to the personal information we hold about you

• Request corrections or updates to your information

• Request deletion of certain personal information (subject to legal/operational exceptions)

• Opt out of marketing emails (you can use the “unsubscribe” link or contact us directly)

Cookies and analytics controls
Most browsers let you remove or reject cookies. If you disable cookies, some website features may not function as intended.

To make a request, contact us using the details in the “Contact Us” section below.

 

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing information.

 

9. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can take appropriate steps.

 

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in practices, technology, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review it periodically.

 

11. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, contact us:

Unified Water Solutions
Email: info@unifiedh2o.com
Phone: (619) 864-3536
Mailing Address: PO Box 8467 Chula Vista, CA 91912